Ordering from Prismatic Painting Studio
If you have any questions about our products, or you are experiencing any difficulty ordering from our site, we can be reached at the phone number or address below. Our office hours are 9 am to 4 pm Eastern Time, Monday-Thursday.
Prismatic Painting Studio
11126 Deerfield Rd
Cincinnati, Ohio 45242
Please inspect your package immediately upon receipt. Damaged products may be returned for a full refund within 10 days. All other returns of unopened products are subject to a 15% restocking and processing fee. Opened videos, books and technique sheets are not returnable. Shipping charges are not refundable except in the case of damaged merchandise.
Please call 1-513-931-5520 to receive a Return Authorization Number. All returns must be marked clearly with the Authorization Number and returned in their original packing. Credits/refunds will be processed within 30 days of receipt. Please be aware that we can not accept returns of any kind after 30 days.
All orders are shipped within 48 hours of processing. Normal shipping is ground UPS. Depending upon your location you should receive your order within 3-6 days from the time it was processed.
Please phone us for any orders that will require faster shipping. We will calculate the shipping charges based on the weight of the package and the shipping time requested plus an additional surcharge of $6.00 for each order. We will then e-mail you the information for your approval prior to processing the order.
Our ground shipping rates are:
|up to 1 lb.||$9.55|
|over 20 lbs.||$20.55|
These rates are for deliveries within the continental U.S. Deliveries to Puerto Rico, Alaska and Hawaii will incur additional charges. We DO NOT ship internationally.
There are no C.O.D. shipments